Legal
Privacy Policy & Terms of Service
Effective date: July 1, 2026
This page covers how Centera (“we”) handles your information, and the terms that apply when you use our website, chat, and AI front-desk services. We've written it in plain English on purpose.
Privacy Policy
Centera provides AI front-desk and AI-agency services for local businesses. That includes the chat on our own website and white-label front-desk widgets that we run on behalf of the businesses we work with. This policy explains what we collect, why, and what your choices are.
1. What we collect
- Contact details — your name, email address, and/or phone number when you share them with us.
- Business information — anything you tell us about your business (for example, what it does and what you're looking for help with).
- Chat transcripts — the conversations you have with our website chat and with the white-label front-desk widgets we operate for partner businesses.
That's it. We don't collect more than we need to serve you.
2. Why we collect it
- To respond to your questions and inquiries.
- To book your appointment or call.
- To provide and improve the AI front-desk service itself.
3. Services we use to run Centera
We rely on a small set of service providers (processors) to operate. Your data may pass through or be stored by:
- Vercel — website and application hosting
- Supabase — data storage
- Google Calendar — booking appointments
- Cal.com — scheduling
- Resend and FormSubmit — email delivery
- Anthropic — AI processing of chat messages
Each of these providers processes data only to deliver their part of the service.
4. Important: no medical information
Our chat is not for medical information. Please do not submit health details, symptoms, diagnoses, or anything you'd consider a medical record. We do not want that data and we do not knowingly store medical records. If a business you're contacting needs your health information, share it with them directly through their own secure channels — not through the chat.
5. We never sell your data
We do not sell your personal data. Not to advertisers, not to data brokers, not to anyone. Full stop.
6. How long we keep it
We keep lead and conversation information only while it's relevant to serving you. If you'd like your information deleted, just ask — you can request deletion anytime through the chat on our site, and we'll take care of it.
7. Communications consent
By leaving your contact information in the chat or a form, you agree that we — or the business whose front desk you used — may contact you back by email, phone, or text about your inquiry. We keep it relevant to what you asked about.
Want us to stop? Reply STOP to any text, or simply say so in any channel, and we'll stop contacting you.
8. Your rights (California and other US states)
If you're a resident of California or another US state with a consumer privacy law, you have the right to know what personal information we hold about you, to access it, and to ask us to delete it. To exercise any of these rights, contact us through the site chat and we'll handle your request. We don't discriminate against anyone for exercising their privacy rights.
Terms of Service
These are the terms that apply when you use Centera's website, chat, and services. We've kept them short and honest.
1. Early access — provided as-is
Centera is in early access. The service is provided as-is, without warranties of any kind. We work hard to keep everything running smoothly, but we can't promise uninterrupted or error-free operation.
2. Don't misuse the chat
Use the chat for its intended purpose: asking about services, booking, and getting help. Don't submit unlawful content, attempt to abuse or exploit the system, or use it to harass anyone. We may limit or end access for misuse.
3. White-label partners
If you're a business using Centera's white-label front-desk service, you are responsible for your own clients' compliance with applicable laws (including consent and communications rules) and for having the rights to any branding, names, and content you configure in the service.
4. AI responses have limits
Our front desk is powered by AI. AI responses can be imperfect, incomplete, or occasionally wrong. Nothing the chat says is professional advice — not medical, not legal, not financial. For decisions that matter, talk to a qualified human professional.
5. Bookings
A booking is confirmed by the calendar invite you receive — not by the chat conversation alone. If the chat says a time looks available but no invite arrives, the booking isn't confirmed yet.
6. Limitation of liability
To the maximum extent permitted by law, Centera's total liability arising from or related to the service is limited to the fees you paid us for the service. We are not liable for indirect, incidental, or consequential damages.
7. Changes to these terms
We may update these terms from time to time. When we do, we'll post the updated version on this page with a new effective date. Continued use of the service after an update means you accept the revised terms.