A car's instrument cluster in a dark cabin at dawn: the check-engine lamp glows amber with a soft bloom while the tachometer idles rough

Auto repair · Irving, TXAuto repair · Irving

See what we see. Then decide what we fix.

Every car gets a photo inspection report on your phone. Nothing gets fixed until you say yes.

Book a diagnostic See a sample report

Prefer to talk? Call (972) 555-0164 · Mon–Fri 7:30–6, Sat 8–2

ASE-certified techs
24-month / 24,000-mile warranty
Free shuttle within 5 miles
Hablamos español

$119Check-engine diagnostic
$79Full-synthetic oil change, from
$189Brake pads, per axle, from
FreeBattery test

Example prices. Your report shows the exact number before any work.

01Findings

Every car gets a report like this.

On your phone: a reading for every item, a photo of anything worn and a price on every line. Tap a line to open it.

Book a diagnostic See prices

Hours belowIrving, near Las ColinasExample hours

Inspection report

Sample report

2015 midsize sedan · 118,240 mi

Inspected by Héctor V. · Tue 9:42 AM

Worn · 3 mmNew · 11 mm
Sample photo

Yours: 3 mmNew: 11 mm

Tech note · Héctor V.

Your front pads are down to 3 mm. New pads start around 10 to 12 mm, and we replace them at 3 mm, before metal reaches the rotors. The rotors measured fine, so this is pads only.

New: 10–12 mm · Replace at: 3 mm · Yours: 3 mm
Yours: 4/32New: 10/32

Tech note · Héctor V.

Both rear tires have 4/32 in of tread left. New tires start around 10/32 in, and the legal minimum is 2/32 in. Plan on a new pair within about 3 months, sooner if you drive a lot in the rain.

A pair, mounted and balanced: $296
YoursNew

Tech note · Héctor V.

The filter is grey with road dust and starting to clog. It can wait, but a clean one lets the engine breathe easier. It’s a 10-minute swap.

New filter, installed: $39
Healthy at rest: about 12.6 V

Tech note · Héctor V.

Reads 12.6 V with the engine off: a healthy, fully charged battery. Nothing to do. We’ll test it again next visit.
WeakFairGood: colder is better

Tech note · Héctor V.

Coolant is protected to about −34 °F, right where it should be. The hoses are firm, with no cracks or leaks.
Rubber soft
No streaks
Arms firm
Tech note · Héctor V.

The rubber is soft and they wipe without streaks. Good for now.
Headlights
Brake lights
Turn signals
Plate light
Tech note · Héctor V.

Headlights, brake lights, turn signals and the plate light all work.
No cracks
No fraying
Tension right
Tech note · Héctor V.

The drive belt has no cracks or fraying, and the tension is right.

02How it works

From the lift to your phone.

The same four steps on every visit, for an oil change or a check-engine light.

A mechanic shows a driver her worn brake pad under a lifted car in a two-bay Irving shop. Sample photo with invented people. — Sample photo

Drop off or wait
Leave the car, or wait in the lobby with coffee and Wi-Fi.
A tech inspects it
Every item gets a reading. Anything worn gets a photo.
You get the report by text
With prices, from Dani at the service desk.
You approve line by line
We fix only what you approve. Anything you decline stays on file for next time.

“If I wouldn’t fix it this week on my own mom’s car, it goes on the can-wait list.”
Ray M., owner · ASE Master TechnicianExample note

03Prices

Prices you can see before you drive over.

Example prices for this demo shop. Parts vary by car, so your report shows the exact number before any work.

Example prices

Check-engine diagnosticTime: 60 minExample price: $119Goes toward the repair if you approve it.
Full-synthetic oil changeTime: 30 minExample price: $79–$109Includes the photo inspection.
Brake pads, per axleTime: 90 minExample price: $189–$289Rotors measured and photographed.
Tire rotation and balanceTime: 45 minExample price: $59Tread depth logged every visit.
AC performance checkTime: 60 minExample price: $99Vent temperature and leak test.
Battery testTime: 10 minFreeReplacement $189–$249, installed.
Texas state inspectionTime: 20 minState feeNo appointment needed.

A worn brake pad held next to a new one in a mechanic’s hand, with the rotor behind. Sample photo. — Sample photo

04The promise

Straight work, in writing.

The sheet the strongest repair shops put in writing. Example copy for this demo shop.

The True Line promise

Comes with every work order

Example

Warranty24 months / 24,000 miles, parts and laborWritten on your invoice. No fine print.
Diagnostic feeThe diagnostic fee goes toward the repair if you approve itA $119 check-engine diagnostic becomes a $119 credit.
Old partsYour old parts, in a box, if you askSee exactly what came off your car.
Your OKNo work without your OKIf we find something new mid-job, we text you first.

Ray M. · Owner · ASE Master TechnicianASE-certified technicians

While you wait

Example

Free shuttle within 5 milesRuns 7:30 to 9 AM and 4 to 6 PM.
Coffee and Wi-Fi in the lobbyAbout an hour for most diagnostics.
Saturday mornings8 AM–2 PM, for anyone who works weekdays.
Hablamos españolAt the counter, on the phone and in the report.
ASE-certified techniciansCertificates on the wall and names on this page.

05The crew

The people touching your car.

Ray, Dani and Héctor at the service counter with coffee and clipboards. Sample photo with invented people. — Sample photo

On the floorExample names

Ray M.Owner · ASE Master TechnicianApproves every review reply
Dani P.Service advisor · texts your reportEnglish and Spanish
Héctor V.Brakes, suspension and alignmentDid the sample report above

The photo is a sample with invented people. On a live site, this is the real crew.

06Front desk

How the front desk answers a check-engine call.

A driver calls on the way to work. The desk asks one safety question and books the drop-off.

Answers in English or Spanish
Asks if the light is steady or flashing
Books the diagnostic and the shuttle, then texts the shop

Try the EN / ES switch up top: the call changes language too.

Example call

True Line Auto CareFront desk · EN/ES

Incoming call · Mon 8:05 AM

True Line Auto Care. You’re talking to an AI. This call may be recorded.

My check engine light came on this morning.

Is it steady or flashing?

Steady.

Steady usually means you can drive it in. The diagnostic is $119, with a photo report first.

Can I drop it off tomorrow and get a ride?

Diagnostic · Tue 7:30 AMShuttle booked · the shop gets a text

07Reviews

Every review gets a real reply.

Ray approves every reply before it posts, in True Line’s voice. Samples below, written for this example site and clearly marked.

Check-engine light on a Monday. By lunch I had a text with a photo of the cracked hose and a price I could say yes or no to. I said yes to one thing and no to two. They didn’t push.

Marisol
Las Colinas

Reply from Ray

Thank you, Marisol. The two you passed on are on file for whenever you want them. No clock on them.

Ray M. and the True Line crew

Brakes were grinding. Héctor held the old pad next to a new one, 3 mm against 11, and I understood it in two seconds. The shuttle got me to work and back.

Tom
Valley Ranch

Reply from Ray

Appreciate you, Tom. That pad comparison is the whole idea: you see it before you pay for it. The shuttle runs mornings and evenings for days like that.

Ray M. and the True Line crew

Dani helped me in Spanish at the counter and the report came in Spanish too. She told me what could wait and what couldn’t, and I never felt rushed.

Luz
Grand Prairie

Reply from Ray

Gracias, Luz. Dani sends every report in the language you pick. See you at the next oil change.

Ray M. and the True Line crew

Sample reviews Written for this example site. They are not from real customers.

08Service area

An Irving shop. An easy drive from yours.

We’re in Irving, near Las Colinas. Within 5 miles, the shuttle is free. Farther out, drivers come in from across the Mid-Cities and northwest Dallas.

Free shuttle · within 5 miles

Las Colinas
Irving
Valley Ranch

Drivers come in from

Coppell
Farmers Branch
Carrollton
Dallas
Grand Prairie
Euless
Grapevine
Arlington

Not on the list? Ask anyway. The shuttle runs 7:30 to 9 AM and 4 to 6 PM.

Schematic, not to scale. Inside the dashed ring: free shuttle.

5 miof free shuttle
2runs a day, morning and evening
6days a week, Mon–Sat

10FAQ

Asked constantly. Answered plainly.

Do I have to approve everything in the report?

No. Nothing gets fixed until you tap Approve on a line. Tap Not now and that line stays on file for next time. If we find something new mid-job, we text you first.

What does the diagnostic cost, and what do I get?

A $119 diagnostic, about 60 minutes. You get the photo inspection report, with a reading for every item and a price on every line. If you approve the repair, the $119 goes toward it.

Do I wait, or drop it off?

Either. Wait in the lobby with coffee and Wi-Fi (about an hour for most diagnostics) or drop it off. The free shuttle covers 5 miles and runs 7:30 to 9 AM and 4 to 6 PM.

What does the 24-month warranty cover?

Both parts and labor, for 24 months or 24,000 miles, written on your invoice with no fine print.

Do you do the Texas state inspection?

Yes. It takes about 20 minutes, no appointment needed, and the price is the state fee.

Can I keep my old parts?

Yes, in a box, if you ask. You see exactly what came off your car.

Do you speak Spanish?

Yes. Hablamos español at the counter, on the phone and in the report, and the front desk picks up in English or Spanish.

See what we see. Then decide what we fix.

Every car gets a report like this.

Inspection report

From the lift to your phone.

Drop off or wait

A tech inspects it

You get the report by text

You approve line by line

Prices you can see before you drive over.

Straight work, in writing.

The True Line promise

While you wait

The people touching your car.

How the front desk answers a check-engine call.

Every review gets a real reply.

An Irving shop. An easy drive from yours.

Free shuttle · within 5 miles

Drivers come in from

Asked constantly. Answered plainly.

Book a diagnostic. Three short steps.

Want a site like this for your business?

See what we see. Then decide what we fix.

Every car gets a report like this.

Needs attentionFront brake pads3 mm$214

Can waitRear tires4/32 in$296

Can waitEngine air filterDirty$39

GoodBattery12.6 V–

GoodCoolant and hoses−34 °F–

GoodWiper bladesClean wipe–

GoodLightsAll working–

GoodBeltsNo cracks–

From the lift to your phone.

Drop off or wait

A tech inspects it

You get the report by text

You approve line by line

Prices you can see before you drive over.

Straight work, in writing.

The True Line promise

While you wait

The people touching your car.

How the front desk answers a check-engine call.

Every review gets a real reply.

An Irving shop. An easy drive from yours.

Free shuttle · within 5 miles

Drivers come in from

Asked constantly. Answered plainly.

Book a diagnostic. Three short steps.

Want a site like this for your business?