- Industries
- Auto Repair & Body
Auto repair & body shop marketing, Dallas–Fort Worth
The front desk for Dallas auto repair and body shops.
Closed Saturday and Sunday? A weekend caller can't reach you and calls the next shop. Get a free one-page look at your missed calls and your site on a phone.
Nora takes the car and the problem, books the drop-off on your calendar, and sends you a summary of every call. Texts start once your business texting is approved; email until then.
A day in your shop
-
7:45 am
Three drop-offs at the counter, and the phone rings
Nora answers while you are at the counter and books the drop-off.
-
2:15 pm
You're under a car. “Is my car ready?”
Nora takes the question and tells the customer when you will update them.
-
Sat 10:20 am
The shop is closed. A driver calls about a check-engine light, in Spanish
Nora answers in Spanish and books Monday's drop-off.
What it does for you
- Nora on your calls, in English and Spanish: she answers, takes the car and the problem, books the drop-off
- Online booking on your own page, and reminders before every visit
- Every customer is asked for a review; you hear about any complaint right away
- One inbox for calls, texts, Facebook and website messages
- Try it free for 7 days on a Centera number, before you pay anything
Example website chat (scripted)
CustomerMy brakes are grinding. Can you look today?
Website chat (AI)Sorry to hear that. Can you drop it off this afternoon? Pick a time on this page.
CustomerYes. It's a gray minivan.
Website chat (AI)Got it. Pick your time on this page, and the shop gets your request.
What you get: Grinding brakes · Gray minivan · Drop-off requested for this afternoon
Nora, the chat on your website, answers questions and tells visitors she is an assistant, not a person. This is a scripted example.
The fix
What we'd fix first on a repair shop's site
- Top of page
Call now and Text us, right at the top, where a thumb finds them.
- Estimate
Get an estimate: the car, what's wrong, a photo. It sends from a phone.
- Hours
Closed weekends? The page says so, and a weekend caller gets a text back, once the carrier approves business texting.
Questions
How do auto repair shops get more customers?
Answer every call, let drivers book the drop-off online, and ask every customer for a review when they pick up the car.
Who answers the shop phone when I am under a car?
Nora, your shop's assistant. She takes the car and the problem, books the drop-off and sends you the summary.
Can Nora answer "is my car ready?"
She takes the question and tells the customer when you will update them. She only gives a status you have given her.
Does Nora answer in Spanish?
Yes. She answers in English or Spanish, the way the caller speaks.
Can I try it first?
Yes. Nora answers on a Centera number free for 7 days, and the report on your shop is free.
More from Centera: One-page website · Google listing set-up · Missed-call text-back (once the carrier approves business texting) · Small business website design
How it works
Get your free report, or book your 15-minute business review.
Try Nora on your calls free for 7 days.
Pick the plan that fits. Month to month.
One page, free. See if we're any good.